Personal Computer Repair at 2(SC)
Students, Faculty and Staff having trouble with a personal computer may bring it to the Student Computer Support Center, 2(SC), in the Logan Library Computer Commons area between 9:00 a.m. and 6:00 p.m. Student Tech Interns will work on your computer and/or make recommendations. You will be asked to complete a liability release form, and to leave just the computer and the power cord.
Watch for an email titled Student Computer Support Center, “ Schreiner 2(SC) Portal user activation” from email@example.com. In the email, there are instructions to create your account in Freshdesk. This account will allow you to follow the work being done on your computer and to ask a technician questions at any time.
Then, you will receive an email “Ticket Received - [#__]” which will contain status updates about your device and when it is ready for pick up. Always check your “junk” folder when expecting a new email.
For trouble shooting the Apogee campus wireless network, please first consult MyResNet's FAQ page. If problems still exist or if you are unable to connect, please contact MyResNet's 24-hour student support center at 855.241.1587 (24/7 support) or 877-478-8858 (during business hours).
Email and Networking Issues
If you are experiencing issues with your assigned Schreiner Email account, or your network username or password, please contact Enterprise Technology Services at 830-792-7344.
Schreiner One Issues
If you are experiencing problems with Schreiner One please contact Kathie Walker at 830.792.7353 or via email at firstname.lastname@example.org.
Printing and Print Allowance Issues
If you are having difficulty printing from a campus computer or need to put money into your print account, see the Computer Commons Facilitator, Rm 121 in the Logan Library Computer Commons, call 830-792-7262 or e-mail at email@example.com